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  • Results 1 to 11 of 11

    Thread: New Phone Rates EFF. July 1st

    1. #1
      Firefly is offline Account Closed
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      New Phone Rates EFF. July 1st

      The new rates are out... Those of us with 30 minute local calls are going to be very sad... @ .16 cent per minute our calls just went from $1.75 to $4.80






      Update on Inmate Telephone Service
      New Service Provider Telmate
      We recently told you that the Department has chosen Telmate to provide inmate telephone services beginning on July 1, 2012. Calls will be free on July 1, 2012 (up to five-minute phone calls only) to allow offenders to set up their accounts and notify friends and family.
      Telmate started installing the new phone equipment on May 14, 2012, and are working their way to all of the institutions. Please note that even after the new equipment is installed, the phones will still operate with VAC as the service provider until July 1, 2012. Any issues with phone service quality between now and July 1 should be directed to VAC at 1-800-786-8521. Please refer to the last notice about the new telephone system for more information about phone features and accounts.
      Rates
      The Department is pleased to announce that we have reached agreement with Telmate on a flat per minute rate for domestic calls (calls within the United States) and a flat per minute rate for international calls (calls outside of the United States). Telmate only charges for the minutes you use and there are no set up costs or other fees.
      Call rates have not changed since 2008 under our current vendor, VAC. All phone providers that DOC evaluated (including VAC) would have resulted in an increase in some rates over the current VAC prices. DOC negotiated with Telmate to achieve a balanced plan for friends and families statewide. No matter what facility an offender lives in, the phone rates will be the same statewide. The new rates (beginning July 1, 2012) are:
      Domestic calls: $0.16 per minute
      International calls: $0.50 per minute
      The maximum call length will stay 30 minutes. An average inmate call lasts 20 minutes. Here is how the new Telmate rates compare to the current VAC rates. Call Type - COLLECT Current VAC Rates New Telmate Rates
      Local Collect Call
      Example: Salem to Salem
      $2.64 per call
      20 minute call = $2.64
      5 minute call - $2.64
      $0.16 / minute
      20 minute call = $3.20
      5 minute call = $0.80
      Intralata Collect Call
      Example: Salem to Wilsonville, during the daytime
      $1.85 + $0.11 / minute
      20 minute call = $4.05
      5 minute call = $2.40
      $0.16 / minute
      20 minute call = $3.20
      5 minute call = $0.80
      Intrastate Collect Call
      Example: Lakeview to Salem
      $3.95 + $0.69 / minute
      20 minute call = $17.75
      5 minute call = $7.40
      $0.16 / minute
      20 minute call = $3.20
      5 minute call = $0.80
      Interstate Collect Call
      Example: Oregon to Washington
      $3.95 + $0.89 / minute
      20 minute call = $21.75
      5 minute call = $8.40
      $0.16 / minute
      20 minute call = $3.20
      5 minute call = $0.80

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    2. #2
      Firefly is offline Account Closed
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      and the rest of the story:

      Error! Unknown document property name.
      June 1, 2012 Page 2
      Call Type - DEBIT Current VAC Rates New Telmate Rates
      Local Debit Call
      Example: Salem to Salem
      $1.75 per call
      20 minute call = $1.75
      5 minute call = $1.75
      $0.16 / minute
      20 minute call = $3.20
      5 minute call = $0.80
      Intralata Debit Call
      Example: Salem to Wilsonville
      $1.46 + $0.09 / minute
      20 minute call = $3.26
      5 minute call = $1.91
      $0.16 / minute
      20 minute call = $3.20
      5 minute call = $0.80
      Intrastate Debit Call
      Example: Lakeview to Salem
      $2.35 + $0.45 / minute
      20 minute call = $11.35
      5 minute call = $4.60
      $0.16 / minute
      20 minute call = $3.20
      5 minute call = $0.80
      Interstate Debit Call
      Example: Oregon to Washington
      $2.35 + $0.55 / minute
      20 minute call = $13.35
      5 minute call = $ 5.10
      $0.16 / minute
      20 minute call = $3.20
      5 minute call = $0.80
      International Debit Call
      Example: Oregon to Mexico
      $2.00 + $1.00 / minute (to many countries – some countries are as high as $5 / minute)
      20 minute call = $22.00
      5 minute call = $7.00
      $0.50 / minute
      20 minute call = $10.00
      5 minute call = $2.50

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      Precious (06-01-2012)

    4. #3
      InmateLover67 is offline Registered Member
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      This is complete bullshit, in my opinion. We all need to petition tel-mate and our local reps to get this lowered. The whole reason for going with them was supposed to be cheaper rates.....This is NOT fair.
      Loving My Inmate

    5. The Following User Says Thank You to InmateLover67 For This Useful Post:

      Precious (06-03-2012)

    6. #4
      Firefly is offline Account Closed
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      Mike and I are in agreement... if it takes a phone strike, that should be done. Even if its for several months. It would be hard, but they may only listen if they are being hit in the pocketbook...

      We will also be contacting our reps and CURE... and of course, DOC

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      Moe (06-03-2012), Precious (06-03-2012)

    8. #5
      Firefly is offline Account Closed
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      I got my first call through Telmate today. The free 5 minute call.

      So long $1.75 calls You will be missed!!!

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    9. #6
      Firefly is offline Account Closed
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      Got a second free call today. Mike says that you can continue to make free calls all day to the same # as long as they are 15 minutes apart...

      I said, I guess we wont be getting any 'real' calls today... he said.. 'baby, these are real calls, 5 minutes will be $.80'..... yeah, what a stinking bummer.

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    10. #7
      Firefly is offline Account Closed
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      I have gotten several more calls from Mike and one from his buddy at SRCI, the call quality has been just terrible.

      Also, Mike is unable to contact his mother, because her # is not approved... So, if you have not yet gotten a call be sure to get your # approved...


      What is Telmate Verified?
      Telmate Verified is the way you, as well as your phone number, are approved to receive phone calls from inmates in Oregon DOC facilities. You must be Telmate Verified to receive phone calls and deposit funds for inmates.

      How do I become Telmate Verified?
      The first time an inmate calls you using the new Telmate system, you will be asked to enter some basic information that is then confirmed. Once you verify, you will not need to verify again. Additionally, you can verify yourself by setting up a free Telmate account through the Telmate website or at any Telmate payment kiosk. If you would like more information on Telmate Verified, click here to watch a short video.


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    11. #8
      Firefly is offline Account Closed
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      I sent Telmate an email with the issues we have discovered today. I suggest anyone having troubles do the same.

      You can reach them @

      http://www.telmate.com/contact_us/

      Customer Service: 1-866-516-0115
      Customer Service: customerservice@telmate.com

      This is from their website, and I believe should be held accountable for standing up to what they say:

      It is widely understood that consistent communication between inmates and their support groups while in custody is a significant factor in reducing recidivism. “The more inmates connect with their friends and family members,” said O’Neil, “the less likely they are to be rearrested after they’re released.”
      “Our system is a significant technology upgrade for everyone who uses it – from inmates to their friends and family to facility staff,” said O’Neil. We’re improving call quality and lowering rates for the public, and we’re radically improving the available investigation tools, allowing the DOC to increase safety. We’re pleased to be able to say that by July 1, 2012, the DOC will be equipped with the most modern inmate phone system available.”

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    12. #9
      Precious is offline Forever Enough
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      firefly,

      i got my free 5-minute call yesterday morning. i wish i'd known he'd be able to call again 'cuz i missed his calls last night.

      not sure how a # gets verified but i hadn't been contacted by telmate that i know of nor did i do anything to verify my #???!!!

      that bites that there are already issues with the system!!

      it is very sad indeed... the new cost of calls is going to hit us hard!!!

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      Firefly (07-02-2012)

    14. #10
      Precious is offline Forever Enough
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      wow--got a 5-min. call from srci. that was unexpected!!!

      haven't noticed a call quality issue with either call.

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    15. #11
      Firefly is offline Account Closed
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      SRCI huh? I cant wait to hear that story!!!

      The call quality was better this morning.. except for the $2.24 it cost us to talk for 14 minutes UGH!


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    16. The Following User Says Thank You to Firefly For This Useful Post:

      Precious (07-02-2012)

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